We are tracking a MAJOR OUTAGE from 3rd party backhaul bandwidth provider SPECTRUM/CHARTER COMMUNICATIONS that took over 1K customers down from internet availability. Their network shows still as unresponsive. They quoted a repair time of 4/30 - 3AM EST. Be advised that network performance will suffer and be unreliable until the bandwidth provider restores the service. We are doing everything on our side to work with their level 2 support team to restore service.
We’re Here to Support You
If you need support for your Proper Access solution you’ve reached the right place. Use this page to reach out to our US based, “No Worries” support team.
Normal, staffed support hours are
(Holidays may affect these support hours)
Monday - Saturday 7am to 7pm.
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Proper Access “No Worries”
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“We’re happy to help you. No Worries!”
Or, for live support,
Reach us through one of the options below…
Email us *FASTEST*
*Fastest Option* You can send our “No Worries” Support Team an email at: support@properaccess.com
Please remember to include:
Your Full Name
Your Email (the one we have on file for you)
Your Mobile Phone Number
Are you having an issue with:
1) Your Proper Access solution
2) An internet enabled device
3) Something else.
Briefly explain the issue you are having
Call us
Our support voice messaging line is open and monitored Monday through Saturday from 7:00 am until 7:00 pm Eastern Standard Time. Support voice messages are normally answered within 4 business hours. Need a faster option? Try the chat form or email option. They're lightning quick!
Voice Support Messaging Line: 1.440.462.1303
