*Holiday Hours
Tis the season!
Proper Access Support will be closed Christmas Eve (12/24) and Christmas Day (12/25) along with New Year’s Eve (12/31) and New Year’s Day (1/1).
If you need support, you can either use our AI based, Instant Support below, or submit a support ticket to support@properaccess.com . You will receive a response the next available business day.
We’re Here to Support You
If you need support for your Proper Access solution you’ve reached the right place. Use this page to reach out to our US based, “No Worries” support team.
Normal, staffed support hours are
(Holidays may affect these support hours)
Monday - Saturday 7am to 7pm.
Try A.I. Based Instant Support Now…
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Proper Access “No Worries”
Instant Support >
“We’re happy to help you. No Worries!”
Or, for live support,
Reach us through one of the options below…
Email us *FASTEST*
*Fastest Option* You can send our “No Worries” Support Team an email at: support@properaccess.com
Please remember to include:
Your Full Name
Your Email (the one we have on file for you)
Your Mobile Phone Number
Are you having an issue with:
1) Your Proper Access solution
2) An internet enabled device
3) Something else.
Briefly explain the issue you are having
Call us
Our support voice messaging line is open and monitored Monday through Saturday from 7:00 am until 7:00 pm Eastern Standard Time. Support voice messages are normally answered within 4 business hours. Need a faster option? Try the chat form or email option. They're lightning quick!
Voice Support Messaging Line: 1.440.462.1303
